Frequently Asked Questions
Below is a list of frequently asked questions. We get a lot of questions, so it is likely that you will find your answer here, but if not try our Resource Articles or the Ask Ken section of the website. Still can't find what you're looking for? Email Ken with your questions at email@example.com.
What are your tolerances on Cut2Size pieces?
Check out this resource article on our tolerances for a detailed answer.
How much lead time do I need to order metal?
If you order by noon Central Time Monday through Friday, we will cut and ship your order the same day! After that it will be shipped the next business day. This means if you order on Friday afternoon, your order will not ship until the following Monday.
What is the "Mill Finish" I see specified on the materials?
Mill finish means that items come to exactly as they are finished at the mill. With the exception of some polished stainless steel items, all materials can have some surface scratches, and may have a dull finish. If you want a certain type of finish on your material, give us a call at 812.429.1634.
What does "I will accept a larger piece than my specified dimensions, if available" mean?
Occasionally when you order a cut piece, we may have a slightly larger piece already cut. If you can use a piece larger than the one you specified for NO ADDITIONAL COST, check this box and we will be happy to send it to you if one is available. If you need the exact size piece that you specified, don't check this box and we will send you exactly what you ordered.
What is the difference between the stainless steel alloys you carry?
Type 303 Stainless is a machining grade used in medical and pharmaceutical applications. Type 304 is the most common alloy used for sheet metal fabrication. It has good formability and weldability, and offers good corrosion resistance to both chemical and atmospheric conditions. Type 316 has better corrosion resistance as well as higher strength at elevated temperatures than 304. Used for pumps, valves, textile and chemical equipment, pulp & paper and marine applications.